IMPORTANT: If you purchased your vacation prior to October 1, 2011 please contact:

Travel Insured International
Phone: 866-890-6499
E-mail: claims@travelinsured.com
Fax: 860-528-8005
Hours of Operation: 8am to 5:30pm, except holidays.

Mailing Instructions

ATTENTION: CLAIMS DEPARTMENT
Travel Insured International
52-S Oakland Avenue
PO Box 280568
East Hartford, CT 06128-0568

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Trip Cancellation/Trip Interruption Claims

Please include the following items with your claim form:

• Verification and documentation of the reason your trip was interrupted, cancelled, or delayed. If interruption was due to a medical reason, please submit proof of medical treatment at the point of interruption.
• The Physician's Statement completed in full by the physician rendering treatment if due to illness or injury.
• Include any and all receipts and proof of payment, such as cancelled checks and credit card statements related to your trip costs. Include proof of insurance payment. Required documents include, but are not limited to the following:
  • Property management company invoice.
  • Proof of insurance payment.
  • Total transportation cost (airline, train, or bus tickets).
  • Unused airline ticket(s) or original receipt.
  • Statement from airline providing their cancellation penalties.
  • Receipt/airline ticket showing the upgrading expense.
  • Refunds and vouchers received showing refunds.
• If death is the reason for the claim, please provide a copy of death certificate.
• If claimant is other than leaseholder, please provide a signed written statement from leaseholder listing all guests occupying the rental property.

Forms

Trip Cancellation Claim Form

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Trip Delay Claims

Please include the following items with your claim form:

• If delay is due to a common carrier delay, please provide us with written verification from the common carrier as to the cause and length of your delay. Please include your flight itinerary or ticket copies from your common carrier. If not, provide documentation verifying the cause of delay.
  • For additional Accommodation Expenses:
    • Please provide us with proof of payment for additional accommodations and meal expenses (invoices or receipts and a copy of your canceled check or credit card statement showing payment for the additional expenses).
  • For Additional Transportation Expenses:
    • Please provide us with proof of payment for additional transportation expenses (invoices or receipts and a copy of cancelled checks or credit card statement showing payment for the additional expenses).
  • For pre-paid, unused non-refundable land and water trip costs.
    • Please provide us with proof of payment for pre-paid, unused non-refundable land and water trip costs (invoices or receipts and a copy of cancelled checks or credit card statement showing payment for the additional expenses).
• If claimant is other than leaseholder, please provide a signed written statement from leaseholder listing all guests occupying the rental property.

Forms

Trip Delay Claim Form

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Medical Expenses Claims

Please include the following items with your claim form:

• Your cancelled check or credit card statement for the initial trip deposit.
• Copies of explanation of benefits from the primary carrier and all medical bills incurred while on your trip from your other insurance in the form of standard UB and HCFA billing statements.
• Completed and signed claim form
• Copy of rental agreement
• Credit card statement, cancelled checks, or cash receipt for all medical payments while on your trip.
• If Claimant is other than leaseholder, please provide a signed written statement from leaseholder listing all guests occupying the rental property.

Please attach all other insurance explanation of benefits reflecting medical expenses incurred on your trip.

Forms

Medical Expense Claim Form

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Baggage Protection Claims

Please include the following items with your claim form:

• Written statement from common carrier regarding baggage delay and length of delay.
• Receipts for necessary purchase and proof of payment
• Copy of passenger ticket from the common carrier.
• Copy of report from common carrier and their response confirming any amount reimbursed for loss, theft, damage, or delay
• Copy of report filed with police, hotel, tour operator, etc. If your loss did not occur on a common carrier.
• Completed and signed claim form
• If claimant is other than leaseholder, please provide a signed written statement from leaseholder listing all guests occupying the rental property.

Forms

Baggage Claim Form

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Renters Collision Claims

Please include the following items with your claim form:

• Provide a copy of the following documents:
  • Initial and final auto rental agreement(s)
  • Repair estimate or itemized repair bill
  • Two photographs of the damaged vehicle, if available
  • Copy of police report
  • Damage report submitted to your rental company
  • Copy of credit card statement used to rent the vehicle
  • Copy of driver's license
  • Proof of payment of auto repairs
• Mail the completed "Renters Collision Claim Form" along with all documentation to the address shown listed in the form under "Renters Collision Insurance Claim Form And Checklist".
• Keep a photocopy of the completed "Renters Collision Claim Form" and all attachments for your records.

Forms

Renters Collision Claim Form