COVID-19 Frequently Asked Questions
To help you better understand the Trip Preserver travel insurance policy benefits, below are some helpful Questions and Answers that may address your concerns prior to your trip. If you need additional guidance please contact us at 1-866-889-7409.
Please note that these answers only apply to customers whose Policies include the applicable benefits. All other Policy terms, conditions, and exclusions apply.
The following policy language applies to trip cancellations due to a sickness (including COVID-19) occurring after the effective date of coverage:
We will reimburse You, up to the Maximum Benefit Amount shown in the Schedule of Benefits, for the amount of the unused non-refundable prepaid Payments or Deposits for the vacation rental and Travel Arrangements You purchased for Your Trip, when You cancel Your Trip prior to departure for a covered Unforeseen reason; including cancellation or change fees.
Trip Cancellation must be due to one of the following Unforeseen reason(s):
Your, a Family Member’s, a Traveling Companion’s, a Service Animal’s, or a Business Partner’s or a Traveling Companion’s Family Member’s covered Sickness or Injury, that: a) occurs before departure on Your Trip; b) requires Medical Treatment at the time of cancellation; and c) as certified by a Physician, results in medical restrictions so disabling as to cause Your Trip to be cancelled;
* An Attending Physician’s Statement must be submitted for any Trip Cancellation claim due to sickness (including COVID-19).*
Emergency Medical Treatment benefits may be available under the Policy if the Policyholder contracts the virus while traveling regardless of the date of travel. Additionally, Emergency Medical Evacuation benefits may be available if it is determined that transportation to a higher level of care is necessary as a result of contracting the virus while traveling.
Being advised against travel by a Doctor because an underlying medical condition may put you at a higher risk for contracting coronavirus alone may not be a covered reason under the Trip Cancellation benefit. You, or a traveling companion, must have a documented sickness (including COVID-19) for which you are receiving medical treatment which prevents you from traveling during your vacation reservation stay dates.
A concern, hesitancy, unwillingness, or fear of traveling due to the coronavirus is not a covered event under the Trip Cancellation or Trip Interruption benefits.
Government ordered travel restrictions allowing access to local residents only, travel bans prohibiting travel, travel advisories against travel are not covered events under the Trip Cancellation or Trip Interruption benefits. These government ordered restrictions, bans and advisories are not considered to be road closure.
There are no benefits under the policy for “shelter in place” or “stay at home” orders issued as they are not considered quarantines as defined by the CDC or the Code of Federal Regulations. These orders are intended to prevent further spread of COVID-19 in a community. Unlike quarantines that completely prohibit the movement of individuals, there are many exceptions provided under these orders that permit people to leave their homes for essential activities including (but not limited to) seeing a doctor for medical care, grocery shopping, picking up carry-out from restaurants, and outdoor exercising while practicing social distancing. Furthermore, these circumstances do not require individuals to have been exposed to the virus and therefore required to be quarantined.
*Insurance coverages described above are underwritten by Arch Insurance Company NAIC #11150, under policy series LTP 2013 and endorsements thereto. Policies are administered by Arch Insurance Solutions, 1-855-286-8349, CA License #0118111, TX License #1787195. Your policy is the contract that specifically and fully describes your coverage. Certain restrictions and exclusions apply and coverages may vary in certain states. Please refer to your policy for detailed terms and conditions.*
For more information on COVID-19, please visit the World Health Organization’s website at https://www.who.int/emergencies/diseases/novel-coronavirus-2019, or the CDC’s website at https://www.nc.cdc/gov/travel/notices/alert/novel-coronavirus-china, or consult your medical professional.